Terms of service
Your agreement
These terms are an agreement between you and Konjo. Clients accept them in the app before creating an account, and professionals accept them before submitting their application, by pressing “I understand and agree”. The version accepted and the time of acceptance are recorded with the account.
The service
Konjo is an online marketplace. Clients book at-home beauty and grooming services; independent professionals deliver them. Konjo is not a salon and does not employ professionals: each professional is an independent business who decides which bookings to accept and how to carry out the service. Konjo provides the app, checks professionals’ identity documents, handles bookings and payments, and provides support. Konjo does not perform, supervise or inspect any service and is not present at any visit.
Accounts
You must be 18 or older, give accurate details, keep your sign-in private, and tell us if your account is misused. You are responsible for everything done under your account. Professionals must hold the training, licences and permissions their services require, keep them current, and are responsible for their own taxes and business obligations.
Bookings, prices and payment
- The price shown when you book includes the service price, Konjo’s service fee, and any travel fee the professional adds on acceptance (capped by Konjo).
- Payment is taken through Chapa: 50% deposit when the professional accepts, and the balance when the visit is completed. Cash is not accepted.
- Professionals are paid by Konjo to their registered payout account after the client’s final payment, less Konjo’s commission. Professionals are responsible for keeping their payout details correct; Konjo is not responsible for money sent to details the professional gave.
Cancellations and refunds
- Cancel before the professional sets off: full refund of the deposit.
- Cancel after the professional is on the way: the travel fee is retained; the rest is refunded.
- If the client is not present (no-show), the travel fee and service fee are retained.
- If a professional cancels, the client is refunded in full.
Refunds go back to the original payment method and may take several days to appear. Disputes can be raised from the booking within 7 days.
Conduct and safety
Treat each other with respect. Harassment, discrimination, intoxication, or unsafe or unlawful behaviour leads to removal. Both sides can use the in-app SOS during a visit; it alerts Konjo support and shares the live location. The SOS is a support tool, not an emergency service: in an emergency call the police or an ambulance first.
Clients must provide a safe, clean space for the service and tell the professional in advance about allergies, skin or scalp conditions, pregnancy, medication, or anything else that could affect the service or their health. Professionals must use clean, hygienic tools and products, follow product instructions, carry out only the services they are qualified for, and stop immediately if the client asks.
Reviews
Reviews must be honest and about a completed visit. Konjo may remove reviews that break these terms.
Your responsibility and Konjo’s liability
You enter each booking voluntarily. The professional alone is responsible for how the service is carried out, and the client alone is responsible for their premises and for the information they give. Konjo’s role is limited to running the platform.
To the fullest extent Ethiopian law allows, Konjo is not responsible for, and will not compensate you for: the quality, safety, timing or result of any service; injury, illness, allergic or skin reaction, or any other harm a client experiences during or after a visit; loss, theft or damage to a client’s property; injury, threats, assault or any harm a professional experiences at a client’s address; loss of or damage to a professional’s tools, products or vehicle; a professional or client not showing up or arriving late; any dispute between a client and a professional about service, conduct or payment; or the acts or omissions of anyone who is not a Konjo employee.
Konjo does not guarantee that its identity checks detect every risk, that the app is always available or error-free, or that any booking will be accepted.
If Konjo is nevertheless found liable for something connected to a booking, its total liability to you for that booking is limited to the amount you paid to Konjo for it. Konjo is not liable for indirect or consequential loss, including lost income, medical costs, or lost opportunities. You agree to compensate Konjo for claims, losses and costs that result from your breach of these terms or from your conduct during a visit.
Nothing in these terms excludes liability for Konjo’s own fraud or gross negligence, or any liability that cannot be excluded under the laws of Ethiopia.
Disputes
Raise a problem from the booking within 7 days. Konjo may look into it and may decide on a refund or a partial refund of platform payments at its discretion. That decision concerns platform payments only and does not settle any legal claim between a client and a professional.
Law enforcement cooperation
Konjo does not tolerate illegal activity on its platform. If a law enforcement authority in Ethiopia presents Konjo with a valid legal request — including a court order, police request, or official investigation notice — we will disclose the information we hold that is relevant to the investigation. This may include account registration details, booking records, payment references, device information, GPS location records from booking visits, SOS alert records, and any other information directly relevant to the matter. Outside of a formal legal request, user data is not shared with third parties except as described in our Privacy Policy.
Ending your account
You can delete your account at any time from the app. Konjo may suspend or remove accounts that break these terms or put others at risk. Konjo may update these terms; for material changes you will be asked to accept them again in the app before continuing.
Governing law
These terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Contact: info@konjoet.com.